Privacy Policy

Last Updated: January 10, 2026

At Eros Lift, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information: Name, email address, mailing address, phone number, and payment information when you make a purchase.
Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather information about visitors and visits to our website.
Health Information: Any health-related information you voluntarily provide through forms or customer service interactions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your orders and transactions
Sending you confirmations, receipts, and customer service communications
Responding to your inquiries and providing customer support
Improving our website, products, and services
Sending you marketing communications (with your consent)
Detecting, preventing, and addressing technical issues and fraudulent activity
Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, email delivery, and marketing assistance.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Requirements: When required by law, legal process, or governmental request, or to protect our rights, property, or safety.
With Your Consent: We may share your information with third parties when you give us explicit permission to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure servers and databases with access controls
Regular security assessments and updates
Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
Cookie Preferences: You can manage your cookie preferences through your browser settings.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website performance and functionality
Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Eros Lift
Email: privacy@eng-eroslift.com
Address: [Your Company Address]
Phone: [Your Contact Number]

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.